Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Razorbill Technologies ("Razorbill", "we", "us", or "our") services, including our website, software platforms, and related services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Razorbill Technologies services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Services

Razorbill Technologies provides digital business solutions including but not limited to:

• BookMySpot: Appointment booking, reservation, and event management platform
• Focus: Customer relationship management (CRM) and marketing automation platform
• eCommerce solutions
• POS and inventory management systems
• Related software and support services

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our services
• Use automated systems to access our services without permission
• Reverse engineer, decompile, or disassemble any part of our software

5. Payment Terms

If you subscribe to paid services:

• You agree to pay all fees associated with your subscription
• Fees are billed in advance on a recurring basis (monthly or annually)
• All fees are non-refundable unless otherwise stated
• We reserve the right to change our pricing with reasonable notice
• Failure to pay may result in suspension or termination of your account

6. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and code, are owned by Razorbill Technologies and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. User Content

You retain ownership of any content you upload or create using our services. By using our services, you grant us a license to use, store, and process your content as necessary to provide and improve our services. You are solely responsible for your content and warrant that you have all necessary rights to use and share it.

8. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Service Availability

We strive to provide reliable and continuous service, but we do not guarantee that our services will be available at all times. We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice. We are not liable for any loss or damage resulting from service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, Razorbill Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless Razorbill Technologies, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services, violation of these Terms, or infringement of any rights of another.

12. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately. You may also terminate your account at any time by contacting us.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ghana.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@razorbill.tech
• Phone: +233 256 108 055

Last Updated: December 13, 2025